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favorite this post Customer Experience Manager (Onalaska) hide this posting unhide

N5549 County Road Z

(google map)

compensation: Annual Salary + Profit Sharing
employment type: full-time

Customer Experience Manager

Apply Online Here:

At Dynamic Lifecycle Innovations, our ultimate mission is Environmental Sustainability and Team Member Empowerment. We strive to be an industry leader in the Electronics Recycling & Data Security world, with a special focus on Integrity and Customer Service. Even more importantly, however, we believe our team is our most valuable resource, and seek to provide a work environment that is rewarding, engaging, and FUN! With an emphasis on personal growth and development, Dynamic is more than an employer, but a partner in the career development and life aspirations of our Team Members. Don't just take our word for it, visit Dynamic Lifecycle Innovation's Great Place to Work page to see what Team Members have to say. Sound like a good fit for you? Read on about the Customer Experience Manager! We may be a little biased, but we think you're going to love it here.

Position Location: Onalaska, WI

Purpose & Summary: As the Customer Experience Manager you will be accountable for leading, motivating, & developing Dynamics' Recycling, Brokering, & Recovery Account Management team. With an innovative approach, you will be responsible for building and maintaining the processes and systems necessary to provide a world-class customer experience. Working cross functionally with our Sales Team, Accounting Team, Logistics Team, Operations Team, and Business Analysts, you will gain the big picture view needed to align our internal stakeholders in putting our customers first. Day to day responsibilities may include:

• Sales and operational process development and management
• Team management and development
• Project management
• Tracking key metrics and reporting to business stakeholders
• Building cross functional relationships
• Additional projects as needed

Requirements: An Associate's Degree along with at least five years of experience including people management, process improvement, development of metrics and management of reporting, and customer service management. ERP System Utilization is required, as well as experience working between multiple departments such as, operations, sales, logistics and accounting. We will also consider additional relevant experience in lieu of a degree. Other qualifications include:

• Sales & Account Management Data Analytics
• CRM, ERP & Accounting Software utilization
• Professional Written & Verbal Communication
• Adaptability with creative problem solving skills
• Ability to prioritize and effectively manage time
• Proactive & self-motivated
• High Attention to Detail
• Entrepreneurial Spirit

Outstanding candidates may possess these additional bonus qualifications:
• A Bachelor's Degree in a Business Field
• Experience within world class customer service systems
• Experience managing customer support roles
• Experience with a heavily regulated industry or compliance focused organization

Dynamic Lifecycle Innovations strives to be an employer who stands out from the crowd, and we believe differences that make us unique should be celebrated on an individual level as well. We are proud to be an equal opportunity, affirmative action employer, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other identifier.
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6791041745


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