favorite this post Customer Service Rep (Onalaska, WI) hide this posting unhide

2700 Midwest Dr.,

(google map)

compensation: $15.00 per hour
employment type: full-time

Customer Service Professional
$15.00 Hourly

Employment Type

Customer Service Professional

This is a full time position with hours ranging from 7am- 6pm Monday - Friday.

Job Summary: InSync Consulting Services is looking to immediately hire 15 Customer Service Reps at our client location in Onalaska, WI.

Customer Service Representative - Senior
Work Location: 2700 Midwest Dr., Onalaska, WI 54650

Specific Duties:

Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs

Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools

Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

Required Qualifications

High school diploma or GED OR equivalent work experience

Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

Proficient conflict management skills to resolve issues in a stressful situation

Preferred Qualifications

1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

Prior health care experience

Start/End Time: 8 hour shifts between the hours of 7AM - 6PM

Dress Code: Casual, jeans are ok

To Apply Now please click here:
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6791938326



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